Shipping & Delivery
All online purchases are shipped free via TNT Standard Mail. This applies to all INTERNATIONAL countries. Additionally, purchases may not be shipped to a P.O. box.
Tracking a shipment
For free shipping no tracking information will be available. It is possible to upgrade your order to Insured Registered Mail, including a Track & Trace number. You may track the status of your shipment by using the tracking number sent to you via email at the time your order is shipped. For your security, a signature is required upon delivery.
All International orders are shipped free via TNT International Standard Airmail.
Please be aware that orders shipped outside the Netherlands may be subject to local customs fees or duties. Every country has different procedures and fees for incoming packages. Unfortunately Lucia Flores Design does not have information on customs or duties, and we are not able to estimate these charges. Please check with the proper local authorities before placing your purchase. Lucia Flores Design is not responsible for non-paid import taxes, nor will Lucia Flores Design issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.
Shipping fee upgrade Insured Registered Mail
Netherlands € 8,00 ( $ 10,04 USD approx.)
European Union € 10,00 ( $ 12,55 USD approx.)
All other countries € 20,00 ( $ 25,09 approx.)
To read more about delivery charges with TNT, you can visit their website www.tnt.com.
Please note that we can't be held responsible for any losts or damaging. We do offer alternative shipment with insurance.
Orders within the Netherlands will be delivered within 1-2 business from the date your shipping has been confirmed by email. For European orders delivery takes approximately 5-7 business days. For all other international orders delivery takes approximately 7-21 business days. Please note that these days are estimated. International shipment can be delayed due to the customs of your country.
** Please note that all our products are made to order (excluding our One of a Kind items). All items will be handmade at the moment you place an order. We aim to process and ship every order worldwide within 5 business days. If you would like to receive an item before a specific date, make sure you place your order on time.